Shipping policy

Order Processing Times

Orders are processed within 1–2 business days. During peak periods or holidays (such as Christmas or major sales), processing may take up to 5 business days.

Order placed on weekends and public holidays will be processed on the next business day.

We appreciate your patience as we prepare your order.

 

Shipping Times

We ship from our warehouses located in Indonesia. We currently offer domestic shipping only

  • Orders within Jakarta and surrounding areas will arrive within 1–3 business days.

  • Orders to other regions in Indonesia will arrive within 3–7 business days.

Please note: Delivery times may vary depending on your location and courier availability.

Shipping Costs

  • Same-day delivery (available in select areas like Jakarta & Tangerang) is available depending of courier availability and must be placed before 2pm

Shipping fees are calculated at checkout based on your selected delivery option.

Need Help?

For any questions about your shipping or order status, please contact us at:
📧 marketing@mitranirwana.com
📱 +628211693074 (Admin Urban Traveller & Co)